We're here to help you
Below you can read how we're here to help you, even after you have put your bag filling machine or complete packaging line into operation.
Do you have specific requirements? We're happy to help you find the right solution.
At some point in every production process, a machine breaks down or a component no longer works (properly). Our goal is to ensure that these moments are as short as possible, which is why you can contact our support team in four languages, 24 hours a day and 7 days a week. In 98% of cases, the line will be operational again on the same day.
We equip all new machines with a PLC controller and internet connection, enabling our support staff to view the control panel of your machine via remote access. This way we can analyze and adjust the software remotely without a problem. We visually inspect the mechanics of the machine by web cam.
Together with you, we're taking major steps toward Industry 4.0.
Our maintenance service is fully tailored to your needs: first our maintenance specialists visit your site to determine the level of customization required. We then send you a maintenance agreement proposal that, if approved, is performed based on actual costing. The technicians who do the maintenance are also involved in building new machines and are therefore fully up to date on the latest technology.
Because we believe in customization, we work with customer-specific service solutions.
We are renowned for our extensive stock of spare parts. Moreover, we generally work with parts that are available worldwide. The main benefit for you is that this minimizes your operational downtime.
Our strategy for obsolete parts? By keeping a sufficient stock of older parts and making replacements for other components, our customers experience minimal inconvenience.
The market is demanding. That is why it is essential that we continue to look together at ways to make your machines even better. We do this because of wear and tear, of course, but also because new technologies and applications ensure better machine performance.
Because we design, program and manufacture our own machines - and do not combine standard systems of other suppliers - we know better than anyone how and when to upgrade your machines.